It is the responsibility of the Cisco Call Manager to deploy, troubleshoot, monitor and optimize IP telephony, voice, and video and mobility solutions. The professionals will assist and lead the design and implementation of Cisco Unified Communication products. They have to play an active role in software upgrades on existing Cisco voice deployments. The job role also involves providing technical assistance to Network Analysts Network Professionals.

The Cisco Call Manager must also identify and resolve the issues relating to the Cisco software, Cisco IP phones, and voicemail. They should coordinate with other hardware and software professionals relating to networks and telecommunications. It is the Cisco Call Manager duty to be the primary point of contact for any queries relating to ISP outages and other issues.

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